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Wednesday, April 27
 

10:00am PDT

10:00am PDT

Chair's Introduction
Speakers
avatar for Richard Blanchard

Richard Blanchard

Director, transaction


Wednesday April 27, 2016 10:00am - 10:05am PDT
THEATRE 3: International & Cross Border

10:05am PDT

Opening Keynote Address: Future Ball Gazing

What's next in retail? Join the former group marketing director, who helped to widen the brands' multi-channel platform offering and presence in international territories to gain key insights into future retail trends and potential growth areas.


Speakers
avatar for Eilidh Macaskill

Eilidh Macaskill

Former Global Marketing Director, Monsoon Accessorize
As a former journalist and magazine editor who has transitioned into retail, Eilidh MacAskill as a unique skill set. With 15 years experience in media Eilidh has worked across newspapers and fashion magazines in the UK and the USA including deputy editor of American InStyle the biggest... Read More →


Wednesday April 27, 2016 10:05am - 10:35am PDT
THEATRE 1: The Connected Store of the Future

10:05am PDT

Opening Keynote Address: Achieving Growth through Online Marketplaces
The proliferation of online marketplaces has changed how retailers and consumers sell and purchase goods, and challenged traditional models for retail growth. How can customer-centric retailing through international, online places be achieved? What advantages and disadvantages do online marketplaces have over traditional bricks and mortar retailers? What can traditional retailers learn from global marketplaces about customer buying preferences and product demand?

Speakers
avatar for Dieter Kindl

Dieter Kindl

CEO, Rakuten Austria
As CEO of Rakuten in Austria, Dieter Kindl is responsible for the local adaptation of the global internet service company Rakuten, Inc.’s strategy. Furthermore he takes over a leading role in the setup and expansion of a comprehensive european ecosystem as Head of Business Development... Read More →


Wednesday April 27, 2016 10:05am - 10:35am PDT
THEATRE 3: International & Cross Border

10:30am PDT

Chair's Introduction
Speakers
avatar for Chloe Thomas

Chloe Thomas

Author and Podcast Host, -


Wednesday April 27, 2016 10:30am - 10:35am PDT
THEATRE 2: Insight & Experience

10:30am PDT

Anicca: One-to-one SEO consultancy clinic – advice from an expert
Neil Hannam, Digital Marketing Consultant at Anicca Digital provides free consultancy to help improve your organic presence within the search engines. Whether it’s your local business listing that requires work or its your content marketing strategy that needs an overhaul, Neil will guide you through the maze of SEO techniques to help you widen your organic reach ethically and effectively. If you’re an established brand looking to review your existing campaigns or a new business exploring the possibilities, book a one-to-one clinic to get some expert advice.

Speakers
avatar for Neil Hannam

Neil Hannam

Digital Marketing Consultant, Anicca


Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

DSI: Brand Elevation for eCommerce Success

How do you distinguish your brand from the crowd, while still adhering to proven best practices?

Whether you’re a multinational company, with a significant marketing budget on a bespoke platform, or a local retailer, trying to get something a bit different out of your hosted platform, the challenges are the same

  • Create unique experiences using the latest technologies without spending a fortune
  • Ensure that site performance is protected while delivering video, high resolution images and complex animation
  • Measure the success or failure of what you’re doing
  • Find the resources capable of delivering your vision
  • Deliver a consistent and engaging experience across all channels
  • Integrate a CMS to deliver campaigns quickly

DSI have solved these problems, and more, with many of the leading beauty, fashion and children’s toy brands in the world. Take the opportunity to let us review your current eCommerce offering and provide specific details on where and how you could be elevating your brand to drive success. During your clinic session, our experts will be on hand to provide you with real, actionable recommendations that you can follow up on immediately


Speakers

Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: Concerned about content? Struggling to provide a good user experience on your site? A RocketMill consultation can crack your SEO queries.

Whether you’re looking to increase conversion rates, drive new traffic to your site or improve your Google search results, a well-implemented SEO campaign is a must-have. SEO is increasingly becoming integrated with other elements of digital marketing, but its core values still focus on providing value to your target audience via engaging content and good user experience.

RocketMill, an award-winning digital marketing agency, is running free SEO consultations at IRX 2016, lasting 30 minutes. We will provide you with valuable, actionable solutions to any problems you’re having that you can incorporate immediately. Areas we can assist with include:

  • Recovering from Google penalties
  • Technical SEO
  • SEO for Ecommerce
  • Content marketing

Yousaf Sekander, who will be running the SEO consultations, is a Director at RocketMill, overseeing the successful delivery of digital marketing campaigns. He is also the creator of Social Crawlytics, a globally adopted content marketing tool.


Speakers
YS

Yousaf Sekander

Director, RocketMill


Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: From Google Adwords to display advertising, RocketMill’s expert consultations offer a unique opportunity to resolve your digital marketing issues.

Many people still believe that PPC simply relates to Google AdWords, but there is a lot more to it than that. A successful display advertising campaign requires audience behaviour to be charted and analysed, with the campaign tailored using the gathered data and taking in areas including social media and display. RocketMill’s team employs tools to track campaign data and make refinements accordingly.

Digital marketing agency RocketMill is hosting free 30-minute PPC consultations at IRX 2016. Come and tell us about the key challenges you’re facing with your PPC and display advertising campaigns and we will provide you with valuable, actionable solutions that you can incorporate immediately. Areas in which we can help include:

  • Display – Audience building
  • Shopping campaigns
  • RLSA

Kate Watts, who will be running the PPC consultations, is Head of Bid Media at RocketMill, overseeing the successful delivery of PPC advertising and marketing campaigns.

 


Speakers
KW

Kate Watts

Head of Bid Media, RocketMill


Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: Tailoring your website to your audience’s needs is both a science and an art. RocketMill CRO and Analytics consultations can help you perfect both aspects.

Conversion rate optimisation is increasingly becoming a major part of the digital marketing conversation, with tracking, analysis and front end website development combining to remove website bottlenecks that can negatively affect conversions.

Award-winning digital marketing agency RocketMill is running free CRO and Analytics consultations at IRX 2016, lasting 30 minutes each. We can provide you with actionable solutions to any problems you’re encountering or help you get more out of your Analytics account with a full audit or specific problem-busting session. We can cover areas like:

  • Conversion funnels and user journeys in general
  • Testing plan to increase conversions
  • Pages with which you have concerns

Prior to the appointment, we will ideally need access to your Google Analytics account, Tag Manager (if applicable) and any other tools you might be using to track your site’s performance. We’ll happily sign NDAs in order for you to feel comfortable sharing this information with us.

CRO-based clinics will be run by Bertram Greenhough, RocketMill’s CRO specialist, while clinics focusing on Analytics will be run by Rhys Jackson, the agency’s Analytics Manager.


Speakers
BG

Bertram Greenhough

CRO Specialist, RocketMill
RJ

Rhys Jackson

Analytics Manager, RocketMill


Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

Webcertain: International Digital Marketing
Whether you need help to enter a new market or want to improve your current presence around the world, Webcertain can give you the right support and advice. We cover popular markets such as China, Russia, Brazil, USA, France, Germany as well as the growing ones such as Vietnam, Nigeria, etc. From SEO, to Content Marketing, to Paid Media as well as cultural and linguistic factors, our team of specialists can highlight what you are doing right as well as areas for improvement. Google is obviously one of the main search engines we work with but we are also experts in Yandex, Baidu, Naver, Alibaba, Sogou, Haosou…
We are looking forward to helping you grow!

Speakers

Wednesday April 27, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:35am PDT

Chair's Introduction
Speakers
avatar for Stuart Higgins

Stuart Higgins

Retail Partner, LCP Consulting


Wednesday April 27, 2016 10:35am - 10:40am PDT
THEATRE 4: Multichannel Fulfilment

10:40am PDT

Omnichannel Retail: Digital Transformation, Customer First!
Gone are the days when retail stores consisted of a physical space defined by a mere 4 walls, aisles and overstocked shelves! 100% aligned brick-and-mortar and online / physical and digital retail spaces are the holy grail of omnichannel success! Where are the biggest investment opportunities, what are the critical success factors, what does the omnichannel store of the future look like and is it possible to completely close the gap between digital and online to put the customer at the centre of your digital transformation!

Speakers
avatar for Michael Durbridge

Michael Durbridge

Omni Channel Director, B&Q
At B&Q, Mike Durbridge is accountable for defining the customer led operating strategy of the business, covering digital channels, retail and contact centre technology. His customer-mission focused strategy is not just about increasing conversion on mobile and tablet. It is also about... Read More →


Wednesday April 27, 2016 10:40am - 11:10am PDT
THEATRE 1: The Connected Store of the Future

10:40am PDT

Opening Keynote Address: Learn how Leading Brands – SAP, Google, Brand Networks – Deliver Winning Customer Experiences in the Digital Economy
Today’s digital economy permeates our lives both personally and professionally. As consumers we not only expect a seamless customer experience between the physical and digital worlds, we demand it. Learn how leading technology companies are helping businesses create new breakthrough strategies and services to deliver a winning customer experience. Hear directly from the experts on how they make it possible for retailers to have the right insights and analysis, available at their fingertips, and how they are able to meet and exceed their customers’ expectations.

Speakers
PD

Pankaj Dugar

Global Head of ISV Partnerships, Google
Pankaj Dugar is the Global Head of ISV partnerships, Google Apps for Work. In this role, Pankaj oversees product integrations between leading enterprise SaaS companies and Google Apps, and is responsible for setting the long term strategy for ISV partnerships.  Prior to Google, Pankaj... Read More →
avatar for EJ Jackson

EJ Jackson

SVP and GM, SAP Anywhere
Over twenty years of ERP and startup software management experience with specific focus on SaaS past decade (founded SkillsVillage – acquired by PeopleSoft in 2001 and Provade by Pinnacle in 2011).  Passionate advocate of SME/SMB having operated as an SMB owner himself for many... Read More →
avatar for Jamie Tedford

Jamie Tedford

Founder & CEO, Brand Networks
Jamie Tedford is the founder and CEO of Brand Networks. Prior to founding Brand Networks in 2006, Jamie was SVP, Marketing and Media Innovation at Arnold Worldwide, a top-10 US brand advertising agency. Recognized as an innovative entrepreneur and a pioneer in the growing “Word... Read More →


Wednesday April 27, 2016 10:40am - 11:10am PDT
THEATRE 2: Insight & Experience

10:40am PDT

Global Expansion – top tips from a retail trailblazer
Understanding the strategies, pitfalls and rewards of international growth and market entry can be the difference between success and failure – what models, which channels and where are the biggest geographical opportunities? How can cultural, regulatory, technological barriers impact planning.

Speakers
avatar for Kieran Clinton-Tarestad

Kieran Clinton-Tarestad

Global Head of eCommerce, GANT
Kieran Clinton-Tarestad worked for KPMG before joining a pure play retailer as Finance Director where he discovered a passion for online retailing. Jumping off the finance ship he advised retailers such as Harvey Nichols, Reiss and Ted Baker on online strategy from agency side before... Read More →


Wednesday April 27, 2016 10:40am - 11:10am PDT
THEATRE 3: International & Cross Border

10:40am PDT

Opening Keynote Address: Delivering In-Store – making the multichannel customer experience work!
Speakers
avatar for Walter Blackwood

Walter Blackwood

Former Director - Group Logistics, Mothercare
Walter Blackwood FCILT, has recently retired from full time employment after 4 years with Mothercare as Director of Group Logistics, swapping sides from Supplier to Retailer. He is well known within the UK Logistics industry having led the development as MD or CEO of three UK parcel... Read More →


Wednesday April 27, 2016 10:40am - 11:10am PDT
THEATRE 4: Multichannel Fulfilment

11:00am PDT

China in your hands
Unlock the gates to the world’s biggest ecommerce market

Speakers
PW

Paul Winslow

Marketing and Communications Manager, PaySec


Wednesday April 27, 2016 11:00am - 11:20am PDT
Digital Payments Theatre

11:00am PDT

What's new with Amazon, eBay and marketplaces in 2016
Delivered by Chris Dawson, co-founder and editor of Tamebay, one of the UK’s leading marketplace advice websites, this session covers the challenges and opportunities of selling on eBay and Amazon. Chris shares his insights on changes within the marketplaces and opportunities businesses can take to build a successful online business. Topics: Selling on Amazon in 2016: What to do to succeed and what Amazon will do for you?, Selling on eBay in 2016:What’s new with eBay and how will this increase your sales?, Other marketplaces: Which other marketplaces should you be using in the UK and worldwide?

Speakers
avatar for Chris Dawson

Chris Dawson

Co-Founder & Editor, Tamebay


Wednesday April 27, 2016 11:00am - 11:20am PDT
Marketplaces Theatre

11:00am PDT

Shopware: Be the rolling stone: on working with your eCommerce platform to set trends and deliver stronger projects
Shop owners, agencies and technology providers all share one common advantage: eCommerce is constantly changing. Everyone has the chance to succeed, insofar as they’re looking for opportunities for growth. This presentation highlights such an opportunity. Based the relaunch of brands such as Discovery Channel UK Store, PerfectHome and Hughes, come learn about a new method of webshop development; one which agencies and their eCommerce solution work more transparently to improve both online shops and the software itself.

Speakers
SB

Stephan Bütterhoff

Head of International Sales, Shopware AG


Wednesday April 27, 2016 11:00am - 12:00pm PDT
Workshop Room 1

11:00am PDT

Monetate: Beyond Conversion Rate Optimisation. Enter Experience Marketing - Live Demo
Description coming soon 

Speakers
avatar for Simon Robinson

Simon Robinson

Ecommerce Consultant, Monetate


Wednesday April 27, 2016 11:00am - 12:00pm PDT
Workshop Room 2

11:00am PDT

Bronto: Revenue Rescue: Saving Sales When Shoppers Stray

In this multi-device, cross-channel world of commerce, there are two critical moments when consumers tend to stray from the shopping process: product pages and the online shopping basket. The fact that abandonment rates are increasing should not be a cause for alarm – these are low-hanging fruit for retailers.

Saima will reveal the findings from an audit of the remarketing efforts of more than 100 UK retailers. She will identify key lessons for marketers when it comes to optimising the online checkout process and reducing abandoned product pages and shopping baskets.

You will leave the session with tips for turning potential lost sales into actual revenue:

  • Checkout process attributes that can cause shoppers to stray
  • Strategies top retailers are using to convert more shoppers into buyers
  • Post-abandonment tactics that bring customers back

Speakers
avatar for Saima Alibhai

Saima Alibhai

Client Services Manager, Bronto Software


Wednesday April 27, 2016 11:00am - 12:00pm PDT
Workshop Room 3

11:15am PDT

Meeting Customer Demands In-Store
To thrive in the digital today, retailers are constantly evolving to meet new demands for more convenient and memorable shopping experiences, Hear how one retailer is fostering a company-wide culture that puts the customer centre stage at every point in their shopping journey – from order, to fulfilment and delivery! What are the results?

Speakers
avatar for Will Lockie

Will Lockie

Programme Head - Multichannel, Evans Cycles
Previously, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at iCrossing, the digital marketing agency. Now specialising in retail e-commerce and multichannel development, Will is enjoying the challenges of bringing a 90-year-old bricks-and-mortar retailer... Read More →


Wednesday April 27, 2016 11:15am - 11:45am PDT
THEATRE 1: The Connected Store of the Future

11:15am PDT

The Rise of the 'Now Generation', their Unreasonable Expectations and How it Threatens Retail
Mobile speeds and apps have changed buying behaviour in a way that is fundamental - consumers have no patience and are not prepared to plan. If retailers are not armed with the ability to respond to the anytime, anywhere demands, buyers will go elsewhere. How can retailers win success in this new and dynamic market?

Speakers
avatar for Mat Braddy

Mat Braddy

Founder, Rock Pamper Scissors


Wednesday April 27, 2016 11:15am - 11:45am PDT
THEATRE 2: Insight & Experience

11:15am PDT

International Payments as a Route to International Expansion
Speakers
avatar for Glen Richardson

Glen Richardson

Chief Marketing Officer, Fruugo
Glen Richardson is an e-commerce leader, renowned speaker and Chief Marketing Officer of Fruugo.com; a marketplace connecting shoppers to retailers in 23 countries. Fruugo.com are growing at an impressive 200% year-on-year, were dubbed by Retail Week as an "eBay in the making" and... Read More →


Wednesday April 27, 2016 11:15am - 11:45am PDT
THEATRE 3: International & Cross Border

11:15am PDT

Engaging Your Staff to Fulfill and Deliver the Online Promise
Speakers
avatar for David Hathiramani

David Hathiramani

CEO & Co Founder, A Suit that Fits
David Hathiramani Prior to starting A Suit That Fits, David graduated from Imperial College London, in Computing. He then started up a recruitment company in Cambridge. David left to pursue his interest in systems and software, working in IT for leading recruitment company and quickly... Read More →


Wednesday April 27, 2016 11:15am - 11:45am PDT
THEATRE 4: Multichannel Fulfilment

11:30am PDT

Klarna - Smooth Payments
Find out how Klarna is reinventing payment for the next phase of commerce development.

Moderators
avatar for Jon Sheard

Jon Sheard

Head of Enterprise Sales UK, Klarna

Speakers
avatar for Dan Horlor

Dan Horlor

International Business Development Manager, Klarna


Wednesday April 27, 2016 11:30am - 11:50am PDT
Digital Payments Theatre

11:30am PDT

Currency Risks in Cross Border Commerce
Brexit, Trump, China; these are just three of the risks currently stalking the world of currency and international commerce. Join us for a in depth look at how you reduce their impact on your global ambitions in 2016 and beyond.

Speakers
avatar for Jeremy Cook

Jeremy Cook

Chief Economist and Head of Currency Strategy, WorldFirst


Wednesday April 27, 2016 11:30am - 11:50am PDT
Marketplaces Theatre

11:50am PDT

Perfecting Personalisation – it’s not as easy as it looks!
Levi Young and Dana Zingher are co-Founders of men's online clothing service Enclothed and survivors of Dragons' Den. They will share their thoughts on the importance of personalisation to their business and how their commitment to placing it at the core of everything they do has helped to shape Enclothed, building it from a small start-up into a highly successful enterprise. More retailers are investing in personalisation to boost conversion but what are the challenges of delivering truly personalised content at the right time, in the right place across different channels? How can customer insights be used to create more personalised experiences and what impact does this have on conversion rates? What does perfect personalisation look like?

Moderators
avatar for Levi Young & Diana Zingher

Levi Young & Diana Zingher

Founders, Enclothed
Levi is co-founder of Enclothed. Levi studied journalism and prior to Enclothed, Levi was head of sales at a branding and marketing firm. Levi now heads up the sales and marketing team at Enclothed.Dana is co-founder of Enclothed. Prior to Enclothed, Dana began her career in fashion... Read More →

Wednesday April 27, 2016 11:50am - 12:20pm PDT
THEATRE 2: Insight & Experience

11:50am PDT

Demand Planning and Delivering on Customer Expectations
A growing number of retailers are turning to their supply chain for competitive differentiation, increasingly exposing their supply chains directly to their customers with capabilities that are intended to benefit both them and their customers. How is the era of the customer-facing supply chain benefiting customers and retailers and how can logistical challenges be converted into commercial opportunities? How can data help ensure success?

Wednesday April 27, 2016 11:50am - 12:20pm PDT
THEATRE 4: Multichannel Fulfilment

12:00pm PDT

Smart strategies to avoid checkout abandonment and increase conversions
Despite all the effort and costs that goes into marketing ecommerce sites through social media and paid search, so often the checkout process is overlooked. So many of those consumers who you thought were going to buy from you actually abandon the process during the checkout phase. How can you protect yourself against this? What is critical for the consumer to reduce the risk of abandonment? What investments can be made and what measures can be put in place to increase your conversions? What is the perfect seamless checkout? There is no magic silver bullet but in this short presentation, Julian Wallis will provide some top tips and advice for merchants looking to optimise their checkouts.  

Speakers
avatar for Simon Bennett

Simon Bennett

Sales Manager, Ingenico ePayments


Wednesday April 27, 2016 12:00pm - 12:20pm PDT
Digital Payments Theatre

12:00pm PDT

Rethink your CDN

Businesses are leveraging a new wave of CDN features that push more computing closer to the end user, bettering the user experience, increasing conversion rates, and reducing infrastructure and cloud computing costs. We'll discuss a few of these features and walk through a couple examples.


 

Speakers
avatar for Tim Sale

Tim Sale

Director of Sales EMEA, Fastly


Wednesday April 27, 2016 12:00pm - 12:20pm PDT
Marketplaces Theatre

12:00pm PDT

Barclaycard: Customer experience is the next competitive battleground
Description coming soon 

Wednesday April 27, 2016 12:00pm - 1:00pm PDT
Workshop Room 1

12:00pm PDT

Twenga Solutions: Transform your Google Shopping Channel Return with Smart SEM technology

Google Shopping has become “the place to be” for online retailers. With more and more advertisers and increased complexity of the platform, we now need to go beyond traditional Search Marketing optimisation to outperform the competition and maintain sustainable, superior ROI levels. The ability to bid at the most granular level directly from feed will determine success or disappointment on this channel.

Join our workshop to discover key strategies to maximise your performance on this platform and optimise the ROI of your advertising spend. Learn more about an innovative approach to combine data exploration and a better understanding of online buying behavior to make the most of your Google ad spend:

- The challenges of online advertising and the evolution of Search Marketing.

- The latest Google Shopping features and optimisation strategies for your campaigns.

- Case studies for clients that were able to significantly optimise their performance on this platform.


Moderators
avatar for Mark Haupt

Mark Haupt

UK Country Director, Twenga Solutions

Wednesday April 27, 2016 12:00pm - 1:00pm PDT
Workshop Room 2

12:00pm PDT

UTL: One man’s trash is another man’s treasure: Executing an Effective eReturns Strategy through Reverse Logistics, Skilled Disposition & Waste Management.
Winner of the 2015 “Best Business Partnership” Award at the National Recycling Awards, Gary Winter, Business Development Director at UTL will reveal the secrets of this ground-breaking recycling model that’s ensuring Sky can meet its zero landfill target and fulfil CSR policy, stay one step ahead of EU environmental legislation and crucially free Sky up to concentrate on what it does best.  It’s the final piece of the jigsaw in managing an entire, complex reverse consumer supply chain.  The focus is on delighting the customer while maximising the value from assets.  UTL will share how their unique approach is applicable to almost any eCommerce distribution operation.

Speakers
GW

Gary Winter

Business Development Director, UTL


Wednesday April 27, 2016 12:00pm - 1:00pm PDT
Workshop Room 3

12:30pm PDT

Detect & Deter: What Are Fraudsters Up To?
Learn about current global criminal techniques and trends affecting eCommerce and Mobile retail.

Speakers
ZP

Zach Pitts

Director of Sales, Kount


Wednesday April 27, 2016 12:30pm - 12:50pm PDT
Digital Payments Theatre

12:30pm PDT

Busting the Myth that Your Business is Too Complex to go Online
B2B trading is complicated. Special pricing, complex products with multiple SKUs and delivering excellent customer service are just some of the challenges for organisations looking to move their B2B operations online. But with 27% of all B2B transactions set to be done online by 2020 in a market worth $6.7 trillion, the sector can’t afford to resist the move to eCommerce any longer. In this seminar Gavin Masters, Maginus’ Head of eCommerce Consulting, will show how companies in the B2B supply chain can overcome the challenges associated with taking their businesses online. Drawing on Maginus’ experience of helping customers handle the intricacies of B2B eCommerce, Gavin will explain how excellent customer service can be delivered through eCommerce in a B2B environment and the business benefits that can be achieved by making the move.

Speakers
GM

Gavin Masters

Head of eCommerce Consulting, Maginus


Wednesday April 27, 2016 12:30pm - 12:50pm PDT
Marketplaces Theatre

12:30pm PDT

Panel Discussion: Future Store – Virtual Changing Rooms, Beacons, Augmented Reality… What’s next?
In this panel discussion hear how some of the most innovative retailers are using the latest in-store technologies to create inspirational and mind blowing shopping experiences. How are retailers using beacon technology and digital signage to inspire and inform; rewards and push notifications to impact sales; and mobility and POS solutions to improve customer service!

Speakers
avatar for Phil D'Souza

Phil D'Souza

Head of Merchandising, Topps Tiles Plc
Phil has a wealth of retail experience built up over the last 20 years. He has worked in senior roles with a number of diverse retailers covering generalist and specialist Home Improvement, Cinema and Consumer Electronics including FTSE 100 blue chips as well as market start-ups. In... Read More →
avatar for Kash Ghedia

Kash Ghedia

Head of Technology, Dixons Carphone


Wednesday April 27, 2016 12:30pm - 1:10pm PDT
THEATRE 1: The Connected Store of the Future

12:30pm PDT

Panel Discussion: A Deep Dive into the Successful Business Models Driving International Expansion
The global retail playground is rife with opportunity and retailers are harnessing a vast array of business models to build their international presence, including joint ventures, direct sales and wholesale. What’s right for your business? Does one size fit all?

Speakers
avatar for Steven Hope

Steven Hope

Senior eCommerce Adviser, UKTI
Steven is a senior eCommerce Adviser at UK Trade & Investment, where he specialises in providing digital and e-commerce expertise to retailers as part of UKTI’s e-Exporting Programme. Steven is a serial entrepreneur and has wide experience of mentoring businesses. Steven trained... Read More →
avatar for Kelly Kowal

Kelly Kowal

Global Growth Director, Farfetch.com
Kelly Kowal has a strong background in internet marketing and ecommerce, with her experience spanning over 12 years. She joined farfetch.com in Nov 2010 to build and run all digital marketing initiatives including customer acquisition, customer retention and customer engagement... Read More →
avatar for Rob Pye

Rob Pye

Global eCommerce Director, ghd
With over 12 years’ global eCommerce experience, Rob is responsible for defining the e-commerce roadmap to drive growth across ghd’s 13 country eCommerce stores. He is very passionate about driving decisions through data analysis to formulate a strong and cohesive digital strategy... Read More →


Wednesday April 27, 2016 12:30pm - 1:10pm PDT
THEATRE 3: International & Cross Border

1:00pm PDT

Giosg: Intelligent targeting: tactics for reducing shopping cart abandonment in an online store

The average online shopping cart abandonment rate is 69%. This means that almost three out four people who have found what they are looking for at your online store, get cold feet on the last meters. In a physical world, store owners would be devastated if 70% of customers on the checkout queue were to drop their baskets on the floor and leave the store before reaching the cashier.

This workshop focuses on the ways to recognize online store visitors who are likely to abandon their shopping cart and brainstorms ideas how to convince these shoppers to complete the checkout.

By participating this workshop, you will get:

 

  1. Understanding of the main reasons why visitors abandon shopping carts online
  2. Ideas how to recognize visitors who are about to abandon shopping cart, before it happens
  3. Tactics to prevent shopping cart abandonment through personalized actions

Speakers
avatar for Immo Salonen

Immo Salonen

Senior Vice President - Global Sales, Giosg
avatar for Ilkka Vertanen

Ilkka Vertanen

Director - Retail & Ecommerce, Giosg


Wednesday April 27, 2016 1:00pm - 2:00pm PDT
Workshop Room 1

1:00pm PDT

Mindtree: Personalization of Consumer Engagement: Driving Growth With a “Consumer of One” Approach
Two key facts—that 74% of consumers say that customized promotions encourage them to buy products and services they have never purchased before, and that 92% of companies believe personalized promotions will encourage such purchases—tell us that the Age of Personalization is upon us. Personalization is no longer simply “nice to have.” Whether referring to top and bottom lines or customer satisfaction parameters, there are now proven upsides to providing more personalized experiences.  At this interactive session, we will use examples from your industry peers to illustrate the essential building blocks to a modern personalization initiative: a digital-friendly management culture, a data-sharing ecosystem, fine-grained understanding of consumer personas, analytics capabilities, integrated campaign execution capabilities, and a code of honor for dealing with consumer data. These best practices, illustrated by journeys our clients have taken to enable them, will provide you with insights to better shape your company’s personalization initiatives.

Speakers
avatar for Shriharsha Imrapur

Shriharsha Imrapur

Senior Director - Digital Business, Mindtree


Wednesday April 27, 2016 1:00pm - 2:00pm PDT
Workshop Room 2

1:00pm PDT

SAP Anywhere: Learn how you can bring the power that retail giants have to your growing business
Take advantage of e-commerce, digital marketing, and inventory management to run your business like the top retailers. See how the SAP Anywhere software and their strategic partnership with UPS brings you the right solution to help you digitally transform your business. Learn how to enhance and improve your customer experience while building more business value.

Wednesday April 27, 2016 1:00pm - 2:00pm PDT
Workshop Room 3

1:05pm PDT

Panel Discussion: Thinking Beyond Channels to Deepen Brand Connections
Shoppers don’t think in vertical, channel-specific silos, and neither should retailers! Customers don’t shop channels, they shop brands! How is multichannel changing the way that retail operations are structured to guarantee one brand and level of service across multiple touch points and channels? How can bricks and clicks be harmonised to shape more positive customer and brand experiences?

Speakers
avatar for Mat Braddy

Mat Braddy

Founder, Rock Pamper Scissors
avatar for Stuart McMillan

Stuart McMillan

Deputy Head of eCommerce, Schuh
Stuart McMillan has a wide range of experience in all aspects of ecommerce, from design, to content production; from managing high availability infrastructure to user experience testing. He has shown through his many digital successes that he can manage teams to deliver the above... Read More →


Wednesday April 27, 2016 1:05pm - 1:45pm PDT
THEATRE 2: Insight & Experience

1:05pm PDT

Panel Discussion: Convenience v Flexibility v Free/Paid for Delivery and Returns – delving into the minds of the consumer to serve them better
Last mile delivery is a key driver shaping the growth of eCommerce and the omnichannel retail economy. Expectations for deliveries are on the rise. What are the future opportunities? How can costs be reduced? Where is the ROI? More importantly – what do customers really want?

Speakers
avatar for Dave Crellin

Dave Crellin

Head of Online Operations & Development, Sainsbury's
Dave has worked in Online Grocery Operations for the last decade developing store-based and standalone operations with Tesco.com and Sainsbury’s. Dave has extensive experience integrating the demands of the Online customer into the upstream processes that serve them as well as in... Read More →
avatar for Lana Jackson

Lana Jackson

Head of Customer Proposition and Delivery, New Look
Lana has 13 years’ experience in working within ecommerce Supply Chain and Logistics. Her ecom career started in 2001 when she joined the Ocado Supply Chain Team before they made their first customer deliveries in 2002. She has enjoyed various roles in both start up and established... Read More →


Wednesday April 27, 2016 1:05pm - 1:45pm PDT
THEATRE 4: Multichannel Fulfilment

1:15pm PDT

The Importance of Establishing Trust for Retailers
Amazon Payments will share with retailers why one of the major component to success, is for retailers to establish trust among their customers, and how trust is the driving factor behind consumers’ decisions to shop on a particular eCommerce website.

Speakers
avatar for Natasha Ascott

Natasha Ascott

CEO, Muddy Puddles
Natasha Ascott, Chief Mudder at Muddy Puddles - a UK-based online retailer which makes outstanding waterproofs, wellies and ski gear for children and is on a mission to enable all children to learn and play outdoors whatever the weather. 
avatar for Suzannah Taggart

Suzannah Taggart

Digital Marketing Manager, Soak&Sleep
Suzannah heads up the marketing team at Soak&Sleep, a pureplay e-commerce retailer selling the dream of better relaxation and sleep through own-brand luxury bed and bath products. With a strong background in digital having previously run her own web marketing agency, she and her team... Read More →
avatar for Cristian van Tienhoven

Cristian van Tienhoven

Senior Manager, Amazon Merchant Services
Cristian is a Senior Manager within Amazon’s Merchant Services. He leads the Amazon Payments team and is responsible for engaging and recruiting UK-based merchants to deploy Amazon’s flagship product, Login and Pay with Amazon. His team works with merchants such as AllSaints... Read More →


Wednesday April 27, 2016 1:15pm - 1:45pm PDT
THEATRE 1: The Connected Store of the Future

1:15pm PDT

Digital Disruption in Commerce and the State of Europe’s Data Management Platform Market
Conversations in commerce most often start with four key industry challenges – data stitching, customer retention, capitalising on mobile and differentiation between in store and online experiences. Digital plays a huge role in the path to purchase but, how many retailers across EMEA are digitally mature enough to leverage the data available to them, integrate it, and use it to effectually calculate ROI?

Speakers
avatar for James Trudgian

James Trudgian

Head of Strategy, Data and Insight, EMEA,, Adobe
James Trudgian is head of strategy, data and insight and is the EMEA lead for Adobe Audience Manager. A digital veteran with more than 18 years of experience, James has a background in publishing and analytics for one of the UK’s largest media groups. James has been with Adobe for... Read More →


Wednesday April 27, 2016 1:15pm - 1:45pm PDT
THEATRE 3: International & Cross Border

1:50pm PDT

Air Traffic Control for Parcels: how improved visibility of a delivery network can help retailers manage their business more effectively
With trillions of £’s in business flying around the world as parcels, you need a system as sophisticated as air traffic control to keep track. wnControlTower. It should be on your radar.

Speakers
avatar for Jonathan Matchett

Jonathan Matchett

UK Managing Director, wnDirect


Wednesday April 27, 2016 1:50pm - 2:20pm PDT
THEATRE 4: Multichannel Fulfilment

2:00pm PDT

Mobile, alternative payment methods and cross-border: drivers for your e-commerce success
By 2020, global mobile e-commerce and alternative payments method will account for the majority of the e-commerce transactions and cross-border e-commerce will be at least one third of all sales. Which are the opportunities for the UK e-commerce retailers? How to leverage on mobile and alternative payment methods? How to deal effectively with cross-border e-commerce? Loviit, the e-payment enabler of DOCOMO Digital, will share some ideas on how to implement a fast, secure, simple and flexible payment solution to grow your e-commerce business.

Speakers
MV

Marcel Vaschauner

Loviit Founder and Executive Board Member, Loviit


Wednesday April 27, 2016 2:00pm - 2:20pm PDT
Digital Payments Theatre

2:00pm PDT

How marketplaces can help sellers reach more channels
With online retail sales in the UK growing another 12% in 2015, companies in non e-retail industries want a bigger piece of the pie. In this seminar Karan Johal (day 1) and Roman Lyashenko (day 2) talk about the increasing e-retail appetites of major online consumer destinations, the evolving habits of online shoppers, and how marketplaces are in the ideal position to capitalise. Flubit prides itself on being the UK’s most innovative marketplace by unlocking revenue opportunities with large-audience B2B channel partners, as well as operating the revolutionary B2C shopping service flubit.com.

Speakers
avatar for Karan Johal

Karan Johal

Head of Merchant Relations, Flubit


Wednesday April 27, 2016 2:00pm - 2:20pm PDT
Marketplaces Theatre

2:00pm PDT

Trusted Shops: A multichannel approach to trust and customer reviews

95% of marketers agree that a multi-channel strategy that allows them to target customers is important for their organisation. If you are planning or already executing a multichannel strategy, make sure that customer and product reviews are an important part of it. When correctly integrated across channels, customer feedback enables you to boost traffic and conversion, whilst helping you retaining your loyal customers.

 

Join this workshop if you wish to find an answer to these questions: What are the best practices for collecting customers’ feedback in-store? Do you already collect customer or product reviews but you are not sure how to optimise their presence across your different channels? How can you use customer reviews to improve your customer retention?


Speakers
avatar for Nicolo Marchetto

Nicolo Marchetto

International Key Account Manager, Trusted Shops


Wednesday April 27, 2016 2:00pm - 3:00pm PDT
Workshop Room 1

2:00pm PDT

2:00pm PDT

Anicca: Social Shopping - Inspire, Influence and Shop: Examining the current landscape and potential value of social shopping for retailers

Using her own experiences of campaigns delivered for national retailers, Samantha discusses the use of social media as a sales tool and the challenges faced by retailers today. She presents her thoughts on owned social media vs. third party sites and goes through the often overlooked benefits of this versatile channel.

Samantha provides practical tips on crafting an effective social media marketing strategy and shares her thoughts on the future of social.



Speakers
avatar for Samantha Hearn

Samantha Hearn

Head of Social Media, Anicca


Wednesday April 27, 2016 2:00pm - 3:00pm PDT
Workshop Room 3

2:30pm PDT

5 proven strategies to maximise revenue and ROI from PPC and Facebook Advertising

An action-packed session describing the exact strategies we use in PPC and Facebook to drive millions of £ in revenue monthly to retailers in sectors like fashion, luxury, home, furniture, beverages and anything in between. The session will cover both growth and optimisation tactics that are proven to improve performance, often exponentially. The speakers will provide actionable points and real case studies together with an inspiring and energising core-message.


 

Speakers

Wednesday April 27, 2016 2:30pm - 2:50pm PDT
Marketplaces Theatre

2:45pm PDT

Digitising Trade Marketing: Insights from Global Brands on the Next Frontier in E-commerce

Trade marketing is EUR465b industry globally. As consumers spend increasingly more time online, digital trade marketing presents a huge opportunity for both brands and retailers to reach these consumers in more targeted and innovative ways not possible in the offline world. Retailers adopting digital trade marketing are seeing 2.5-3x uplifts in key metrics. We interviewed 14 senior marketers, trade marketers and eCommerce specialists across 12 of the largest FMCG and Consumer electronics companies in the world to learn how they are approaching digital trade marketing. Join this session to learn what they told us.


 

 


Speakers
avatar for Henry Eccles

Henry Eccles

Head of eCommerce, Google


Wednesday April 27, 2016 2:45pm - 3:15pm PDT
THEATRE 1: The Connected Store of the Future

2:45pm PDT

Single Customer View Demystified – Beyond the Technology, Do Customers Behave in a Consistent and Measureable Way?
Reaching audiences needs to become smarter for retailers hoping to cut through the clutter in an increasingly competitive market. Understanding the series of interactions customers have with brands are helping to reap significant benefits. Why is it necessary for retailers to manage the entire customer experience? How can journey mapping increase loyalty, ROI and customer satisfaction? Is SCV outdated?

Speakers
avatar for Paul Kendrick

Paul Kendrick

Multichannel Director, Bonmarche
Paul will be leading the Company’s marketing and multi-channel divisions as Bonmarché progresses with its growth strategy. Prior to joining Bonmarché, Paul worked at N Brown Group PLC, where his diverse responsibilities during the seven year period included: managing the Group’s... Read More →


Wednesday April 27, 2016 2:45pm - 3:15pm PDT
THEATRE 2: Insight & Experience

2:45pm PDT

International eCommerce – How Smaller Retailers Can Create Ripples (and Storms) in Global Waters!
Is big always better? How are smaller retailers using the best of online to drive growth and what obstacles need to be overcome for them to go head to head with the big guys?

Speakers
avatar for Kate Smyth

Kate Smyth

Director of eCommerce, Dune Group
Kate has over 17 years’ experience in online and ecommerce and combines her 2 greatest loves – ecommerce and great shoes as Ecommerce Director for the Dune Group.  Previously Kate was the Ecommerce Director at LK Bennett, and has held ecommerce management roles in retail, climate... Read More →


Wednesday April 27, 2016 2:45pm - 3:15pm PDT
THEATRE 3: International & Cross Border

2:45pm PDT

Is Final Mile e-Retail Sustainable, - a 2020 Business Model
Speakers
avatar for Carl Lomas

Carl Lomas

Chairman, Institute of Couriers
Chairman of the Institute of Couriers. Visiting professor of Logistics at London met Univ.  Fellow in logistics at the Univ of Derby. Sec to the BIS trailblazer apprenticeship phase three bid for courier qualification 'express delivery'.  Chairman GTA, Logistics Skills Alliance... Read More →


Wednesday April 27, 2016 2:45pm - 3:15pm PDT
THEATRE 4: Multichannel Fulfilment

3:00pm PDT

Let’s go international! Smart strategies for expanding your eCommerce business across borders.
Thank global, act local! As the UK market becomes saturated with multiple sellers of the same goods and services, many merchants are looking at ways to expand their businesses to new territories in other countries. Knowing where to start on an international journey can be a daunting prospect and with all the energy and investment that goes into building the perfect eCommerce site, so often the payments process is overlooked. There is no ‘one size fits all’ and even the very largest businesses take a phased approach when it comes to international expansion. Julian Wallis will provide a high level overview of the topics and challenges that merchants should expect to face when seeking to expand their business across borders, reduce cart abandonment and maximise the revenue opportunities. The key themes that will be covered include alternative payments and localisation.

Speakers
avatar for Julian Wallis

Julian Wallis

Head of Sales, Ingenico ePayments


Wednesday April 27, 2016 3:00pm - 3:20pm PDT
Digital Payments Theatre

3:00pm PDT

Webcertain: Creating Digital Success in China
For many businesses, targeting China is high on the priority list. However, such a unique market requires a unique strategy and a good understanding of the culture and audience. This session will highlight some key facts to keep in mind when targeting China, as well as how to utilise its leading search engine Baidu and social media platforms such as WeChat to drive brand awareness and traffic

Speakers
avatar for Christina Xu

Christina Xu

Business Solutions Manager, Webcertain


Wednesday April 27, 2016 3:00pm - 4:00pm PDT
Workshop Room 1

3:00pm PDT

Codisto: Taming eBay in 2016

eBay is the UK’s online mega mall.  There are 17 million customers with wallets open, ready to buy every month.  Even if you have your own website, you’d be crazy to ignore the huge potential eBay offers online sellers.

 

This workshop is for anyone thinking about or looking to get more from eBay. We will take a look at eBay’s strategy since its split from Paypal, how to avoid common eBay selling mistakes and how to tame and simplify eBay selling in 2016.


Speakers
avatar for Jonathan Pollard

Jonathan Pollard

CEO, Codisto


Wednesday April 27, 2016 3:00pm - 4:00pm PDT
Workshop Room 2

3:00pm PDT

iAdvize: How House of Fraser are making live chat a key pillar of their real-time customer engagement strategy.

During this workshop we will look into how House of Fraser have deployed live chat, why they chose this communication channel for their online customer engagement strategy and what results they have achieved so far. This insight will be given by Stephen Brennan, Contact Centre Support Services Manager at House of Fraser. François Hotte, Customer Engagement Specialist at iAdvize will also highlight how the chat engagement strategy is being optimised in order to generate maximum impact in terms of customer satisfaction and online sales.



Speakers
avatar for Stephen Brennan

Stephen Brennan

Contact Centre Support Services Manger, House of Fraser
avatar for Francois Hotte

Francois Hotte

Customer Engagement Specialist, iAdvize


Wednesday April 27, 2016 3:00pm - 4:00pm PDT
Workshop Room 3

3:20pm PDT

3:20pm PDT

Closing Keynote Address:Using Digital to Harmonise Bricks and Clicks and Transform Your Business
How can the latest technologies be used to transform your business from the inside out? Hear how a digital trailblazer is harnessing the most recent digital technologies to transcend customer expectations and generate ROI.

 


Speakers
avatar for Colin Duff

Colin Duff

Head of Digital Innovation, Argos
Colin leads the Digital Innovation team at Argos and is responsible for leveraging new technologies and tools and engaging with start-ups. His team have worked on innovations as diverse as 3D printed jewellery, a kids x-mas wish list app to on site personalisation tools. Previously... Read More →


Wednesday April 27, 2016 3:20pm - 3:50pm PDT
THEATRE 2: Insight & Experience

3:20pm PDT

Closing Keynote Address: Cashing in on International Growth Opportunities in China
Online shopping is a lifestyle for Chinese consumers…..and all eyes are on China and the retail growth opportunities available in this retail hotspot! Hear first hand, from a leading industry protagonist and expert on China ,how to do business in this lucrative growth area – what do customer’s really want and how can you hone your business strategy for the competitive edge?

Speakers

Wednesday April 27, 2016 3:20pm - 3:50pm PDT
THEATRE 3: International & Cross Border

3:20pm PDT

Closing Keynote Address: Connecting the Dots between Supply Chain and Customer Experience
Retail channel mix requirements and service demands are changing. Customers no longer think in channels expecting a seamless experience regardless of the channel. Does your delivery and fulfilment strategy align with shifting and dynamic channel mixes to support omnichannel? Should you manage fulfilment in shared or separate operations? What is the next big thing in customer delivery?

Speakers
avatar for James Matthews

James Matthews

Director - Non-Food, Ocado
James Matthews is Director of Non-Food and a member of the Management Board of Ocado Group, the world’s largest online-only grocer. His responsibilities include trading all general merchandise categories on Ocado.com, as well as developing and launching affiliated destination retail... Read More →


Wednesday April 27, 2016 3:20pm - 3:50pm PDT
THEATRE 4: Multichannel Fulfilment

3:30pm PDT

Crowdfunding as an upselling technique
In this talk you will find out how to leverage the power of the crowd for your online shop. Whether you're a specialized web shop or a large retailer with a wide range of offerings, learn about the tricks of friends-to-friends marketing and how it reduces customer acquisition costs. We will also dive into a concrete example from a highly competitive industry where the crowd effect increased the transaction volume by 25% within 3 month.

Speakers
avatar for Jakob Reiter

Jakob Reiter

CTO, Simple Wish


Wednesday April 27, 2016 3:30pm - 4:00pm PDT
Digital Payments Theatre
 
Thursday, April 28
 

10:00am PDT

Chair's Introduction
Speakers
avatar for Charles Ping

Charles Ping

Chief Executive, Fuel


Thursday April 28, 2016 10:00am - 10:05am PDT
THEATRE 1: Digital Sales & Marketing

10:00am PDT

Chair's Introduction
Speakers
avatar for Rob Thurner

Rob Thurner

Founding Partner, Burn The Sky


Thursday April 28, 2016 10:00am - 10:05am PDT
THEATRE 3: Mobile in Multichannel

10:05am PDT

Opening Keynote Address: Honing in on Customer Experience to Bridge the Gap Between Acquisition and Retention
Speakers
avatar for Andrew Curran

Andrew Curran

CEO, Retain.me
Chairman of Amara.com until October 2015, Andrew remains on Amara's Board and is also CEO of Retain.me, a marketing services business for Retailers. Andrew has invested the last 10 years in start-up e-retail businesses, in the fashion and home accessories sectors.  Other ventures... Read More →


Thursday April 28, 2016 10:05am - 10:35am PDT
THEATRE 1: Digital Sales & Marketing

10:05am PDT

Opening Keynote Address: What Retailer’s Can’t Afford Not to Know About How Mobile Transforming Customer Behaviour
Exponential technology advances, shifting customer demands and increasing competition makes retailing Increasingly risky business! How can you harness mobile to come out on top?

Speakers
avatar for Sarah Stagg

Sarah Stagg

Head of Digital Product, House of Fraser
Sarah Baillie is Director of Digital Product at House of Fraser, the premium department store with 61 stores across the UK. She is responsible for the development of the digital proposition across House of Fraser. Previously she was Head of Multi Channel Business Development at House... Read More →


Thursday April 28, 2016 10:05am - 10:35am PDT
THEATRE 3: Mobile in Multichannel

10:30am PDT

Chair's Introduction
Speakers
avatar for Chloe Thomas

Chloe Thomas

Author and Podcast Host, -


Thursday April 28, 2016 10:30am - 10:35am PDT
THEATRE 2: Digital Merchandising

10:30am PDT

Crowdfunding as an upselling technique

In this talk you will find out how to leverage the power of the crowd for your online shop. Whether you're a specialized web shop or a large retailer with a wide range of offerings, learn about the tricks of friends-to-friends marketing and how it reduces customer acquisition costs.


 

Speakers
avatar for Jakob Reiter

Jakob Reiter

CTO, Simple Wish


Thursday April 28, 2016 10:30am - 10:50am PDT
Digital Payments Theatre

10:30am PDT

Busting the Myth that Your Business is Too Complex to go Online
B2B trading is complicated. Special pricing, complex products with multiple SKUs and delivering excellent customer service are just some of the challenges for organisations looking to move their B2B operations online. But with 27% of all B2B transactions set to be done online by 2020 in a market worth $6.7 trillion, the sector can’t afford to resist the move to eCommerce any longer. In this seminar Gavin Masters, Maginus’ Head of eCommerce Consulting, will show how companies in the B2B supply chain can overcome the challenges associated with taking their businesses online. Drawing on Maginus’ experience of helping customers handle the intricacies of B2B eCommerce, Gavin will explain how excellent customer service can be delivered through eCommerce in a B2B environment and the business benefits that can be achieved by making the move.

Speakers
GM

Gavin Masters

Head of eCommerce Consulting, Maginus


Thursday April 28, 2016 10:30am - 10:50am PDT
Marketplaces Theatre

10:30am PDT

Anicca: One-to-one SEO consultancy clinic – advice from an expert
Neil Hannam, Digital Marketing Consultant at Anicca Digital provides free consultancy to help improve your organic presence within the search engines. Whether it’s your local business listing that requires work or its your content marketing strategy that needs an overhaul, Neil will guide you through the maze of SEO techniques to help you widen your organic reach ethically and effectively. If you’re an established brand looking to review your existing campaigns or a new business exploring the possibilities, book a one-to-one clinic to get some expert advice.

Speakers
avatar for Neil Hannam

Neil Hannam

Digital Marketing Consultant, Anicca


Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

DSI: Brand Elevation for eCommerce Success

How do you distinguish your brand from the crowd, while still adhering to proven best practices?

Whether you’re a multinational company, with a significant marketing budget on a bespoke platform, or a local retailer, trying to get something a bit different out of your hosted platform, the challenges are the same

  • Create unique experiences using the latest technologies without spending a fortune
  • Ensure that site performance is protected while delivering video, high resolution images and complex animation
  • Measure the success or failure of what you’re doing
  • Find the resources capable of delivering your vision
  • Deliver a consistent and engaging experience across all channels
  • Integrate a CMS to deliver campaigns quickly

DSI have solved these problems, and more, with many of the leading beauty, fashion and children’s toy brands in the world. Take the opportunity to let us review your current eCommerce offering and provide specific details on where and how you could be elevating your brand to drive success. During your clinic session, our experts will be on hand to provide you with real, actionable recommendations that you can follow up on immediately


Speakers

Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: Concerned about content? Struggling to provide a good user experience on your site? A RocketMill consultation can crack your SEO queries.

Whether you’re looking to increase conversion rates, drive new traffic to your site or improve your Google search results, a well-implemented SEO campaign is a must-have. SEO is increasingly becoming integrated with other elements of digital marketing, but its core values still focus on providing value to your target audience via engaging content and good user experience.

RocketMill, an award-winning digital marketing agency, is running free SEO consultations at IRX 2016, lasting 30 minutes. We will provide you with valuable, actionable solutions to any problems you’re having that you can incorporate immediately. Areas we can assist with include:

  • Recovering from Google penalties
  • Technical SEO
  • SEO for Ecommerce
  • Content marketing

Yousaf Sekander, who will be running the SEO consultations, is a Director at RocketMill, overseeing the successful delivery of digital marketing campaigns. He is also the creator of Social Crawlytics, a globally adopted content marketing tool.


Speakers
YS

Yousaf Sekander

Director, RocketMill


Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: From Google Adwords to display advertising, RocketMill’s expert consultations offer a unique opportunity to resolve your digital marketing issues.

Many people still believe that PPC simply relates to Google AdWords, but there is a lot more to it than that. A successful display advertising campaign requires audience behaviour to be charted and analysed, with the campaign tailored using the gathered data and taking in areas including social media and display. RocketMill’s team employs tools to track campaign data and make refinements accordingly.

Digital marketing agency RocketMill is hosting free 30-minute PPC consultations at IRX 2016. Come and tell us about the key challenges you’re facing with your PPC and display advertising campaigns and we will provide you with valuable, actionable solutions that you can incorporate immediately. Areas in which we can help include:

  • Display – Audience building
  • Shopping campaigns
  • RLSA

Kate Watts, who will be running the PPC consultations, is Head of Bid Media at RocketMill, overseeing the successful delivery of PPC advertising and marketing campaigns.

 


Speakers
KW

Kate Watts

Head of Bid Media, RocketMill


Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

RocketMill: Tailoring your website to your audience’s needs is both a science and an art. RocketMill CRO and Analytics consultations can help you perfect both aspects.

Conversion rate optimisation is increasingly becoming a major part of the digital marketing conversation, with tracking, analysis and front end website development combining to remove website bottlenecks that can negatively affect conversions.

Award-winning digital marketing agency RocketMill is running free CRO and Analytics consultations at IRX 2016, lasting 30 minutes each. We can provide you with actionable solutions to any problems you’re encountering or help you get more out of your Analytics account with a full audit or specific problem-busting session. We can cover areas like:

  • Conversion funnels and user journeys in general
  • Testing plan to increase conversions
  • Pages with which you have concerns

Prior to the appointment, we will ideally need access to your Google Analytics account, Tag Manager (if applicable) and any other tools you might be using to track your site’s performance. We’ll happily sign NDAs in order for you to feel comfortable sharing this information with us.

CRO-based clinics will be run by Bertram Greenhough, RocketMill’s CRO specialist, while clinics focusing on Analytics will be run by Rhys Jackson, the agency’s Analytics Manager.


Speakers
BG

Bertram Greenhough

CRO Specialist, RocketMill
RJ

Rhys Jackson

Analytics Manager, RocketMill


Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:30am PDT

Webcertain: International Digital Marketing
Whether you need help to enter a new market or want to improve your current presence around the world, Webcertain can give you the right support and advice. We cover popular markets such as China, Russia, Brazil, USA, France, Germany as well as the growing ones such as Vietnam, Nigeria, etc. From SEO, to Content Marketing, to Paid Media as well as cultural and linguistic factors, our team of specialists can highlight what you are doing right as well as areas for improvement. Google is obviously one of the main search engines we work with but we are also experts in Yandex, Baidu, Naver, Alibaba, Sogou, Haosou…
We are looking forward to helping you grow!

Speakers

Thursday April 28, 2016 10:30am - 4:30pm PDT
Clinics Pavilion

10:35am PDT

Chair's Introduction
Speakers
avatar for Andrew Starkey

Andrew Starkey

Head of e-Logistics, IMRG


Thursday April 28, 2016 10:35am - 10:40am PDT
THEATRE 4: Operations in Multichannel

10:40am PDT

Service Design: Looking at Business in a User Centred Way
Description coming soon 

Speakers
avatar for Ben Terrett

Ben Terrett

Group Design Director, Co-operative Group


Thursday April 28, 2016 10:40am - 11:10am PDT
THEATRE 1: Digital Sales & Marketing

10:40am PDT

Opening Keynote Address:Product Discovery – the key to creating a Seamless and Visually Stunning Experience to Achieve Winning Results!
Speakers
avatar for Joël Palix

Joël Palix

CEO, Feelunique
Joël Palix joined Feelunique in February 2014, having spent a career spanning over three decades in the beauty industry. Prior to joining feelunique his most recent role was as President of the Clarins Fragrance Group in Paris, where he spent over five years managing the Mugler fragrance... Read More →


Thursday April 28, 2016 10:40am - 11:10am PDT
THEATRE 2: Digital Merchandising

10:40am PDT

Spinning Mobile into Gold!
Retail is dominated by mobile where the largest growth area in online & offline shopping is mobile-only consumers. How can you differentiate and deliver success in the mobile? How can you align mobile with consumer lifestyle and what are the challenges of hitting key journey touch points across the myriad of consumer devices in a relevant and timely way. Where is the biggest ROI?

Speakers
avatar for Stuart McMillan

Stuart McMillan

Deputy Head of eCommerce, Schuh
Stuart McMillan has a wide range of experience in all aspects of ecommerce, from design, to content production; from managing high availability infrastructure to user experience testing. He has shown through his many digital successes that he can manage teams to deliver the above... Read More →


Thursday April 28, 2016 10:40am - 11:10am PDT
THEATRE 3: Mobile in Multichannel

10:40am PDT

Opening Keynote Address: Black Friday Post-Mortem – lessons to learn and moving forward for 2016!
Unpredictable changes in customer buying behaviours can have an enormous and negative impact product development and delivery. How can supply and distribution be aligned and prepared for to possible fluctuations in buying behaviour and what are the costs/benefits?

Thursday April 28, 2016 10:40am - 11:10am PDT
THEATRE 4: Operations in Multichannel

11:00am PDT

What's new with Amazon, eBay and marketplaces in 2016
Delivered by Chris Dawson, co-founder and editor of Tamebay, one of the UK’s leading marketplace advice websites, this session covers the challenges and opportunities of selling on eBay and Amazon. Chris shares his insights on changes within the marketplaces and opportunities businesses can take to build a successful online business. Topics: Selling on Amazon in 2016: What to do to succeed and what Amazon will do for you?, Selling on eBay in 2016:What’s new with eBay and how will this increase your sales?, Other marketplaces: Which other marketplaces should you be using in the UK and worldwide?

Speakers
avatar for Chris Dawson

Chris Dawson

Co-Founder & Editor, Tamebay


Thursday April 28, 2016 11:00am - 11:20am PDT
Marketplaces Theatre

11:00am PDT

Virtual Logistics: How Gen M is revolutionizing omnichannel retail forcing businesses to change: A look at trends and how to take advantage of these trends in the next 3 years
In the next three years, the retail landscape will be almost unrecognizable. We will have Gen M and Gen Z to thank for these changes. For the first time, Gen M (Millennials) and Gen Z (Post Millennials) are pulling the preceding
generations forward with their retail likes and dislikes, enabled by the internet and their attachment to mobile. This session examines how the Gen M and Gen Z search for authentic experience is changing businesses from the supply chain upward. With experience becoming central to any retail business’ success, VL looks at how generating a fulfilling customer experience time after time in the retail sphere starts with backend omnichannel data integration through discussion of best practices.

Moderators
avatar for Robin H. Smith

Robin H. Smith

Co-Founder and GM of Sales & Marketing, Virtual Logistics

Thursday April 28, 2016 11:00am - 12:00pm PDT
Workshop Room 1

11:00am PDT

PRWD: A Story of Untapped Potential: The Growth Strategy That’s Being Ignored

Most businesses see customer acquisition as the key to their online success and invest accordingly. But slowly but surely, the returns are diminishing and then where do you go from there? Well, there’s a business growth strategy that’s staring you right in the face: conversion optimisation.

 

Recently, Founder & Director of PRWD Paul Rouke asked 17 global pioneers of conversion optimisation why the biggest growth lever available to businesses today is still being neglected. In this workshop, Paul will explain why it’s currently being ignored and more importantly, how it can provide genuine business growth.

 

You will leave this session armed with the knowledge of:

  • Why conversion optimisation hasn’t been successful for a number of businesses so far
  • Why you need to build an optimisation culture from the C-Suite down to all-levels of the business
  • The first steps to building a comprehensive optimisation process that works for your business

Moderators
avatar for Paul Rouke

Paul Rouke

Founder & Director, PRWD

Thursday April 28, 2016 11:00am - 12:00pm PDT
Workshop Room 2

11:00am PDT

Bronto: Revenue Rescue: Saving Sales When Shoppers Stray

In this multi-device, cross-channel world of commerce, there are two critical moments when consumers tend to stray from the shopping process: product pages and the online shopping basket. The fact that abandonment rates are increasing should not be a cause for alarm – these are low-hanging fruit for retailers.

Saima will reveal the findings from an audit of the remarketing efforts of more than 100 UK retailers. She will identify key lessons for marketers when it comes to optimising the online checkout process and reducing abandoned product pages and shopping baskets.

You will leave the session with tips for turning potential lost sales into actual revenue:

  • Checkout process attributes that can cause shoppers to stray
  • Strategies top retailers are using to convert more shoppers into buyers
  • Post-abandonment tactics that bring customers back

Moderators
avatar for Saima Alibhai

Saima Alibhai

Client Services Manager, Bronto Software

Thursday April 28, 2016 11:00am - 12:00pm PDT
Workshop Room 3

11:15am PDT

Becoming Agile –
how UGG Australia and Deckers Brands are transforming their global digital business
Speakers
avatar for David Williams

David Williams

Director of Online, EMEA, Deckers
David Williams is Director of Online, EMEA for Deckers Outdoor, which currently turns over $1.4 billion globally, 10% of that through its online channels. He is responsible for launching the European ecommerce activity and strategy for its three brands active in Europe – UGG Australia... Read More →


Thursday April 28, 2016 11:15am - 11:45am PDT
THEATRE 1: Digital Sales & Marketing

11:15am PDT

Smartly Scaling Content to Meet Demand in Search
Customer acquisition on organic search is challenging. Is there a blueprint for optimising your content for organic search? Can this be quantified? Hear how a leading UK retailer is using the latest to smartly scale content to meet new demands in search!

Speakers
avatar for James Peach

James Peach

Head of SEO, House of Fraser
Jamie Peach is Head of SEO at House of Fraser, currently enjoying his 7th year in the SEO industry and recently voted one of the UK's most influential individuals in Search Marketing & SEO. He has worked both client-side and in the agency world during this time but in the last couple... Read More →


Thursday April 28, 2016 11:15am - 11:45am PDT
THEATRE 1: Digital Sales & Marketing

11:15am PDT

Omnichannel Merchandising for Better Customer Experiences
Speakers
avatar for Kim Ludlow

Kim Ludlow

Managing Director - UK, mySupermarket
Kim Ludlow has over 15 years digital consumer sales experience and a wealth of FMCG retailer experience. Kim has been with mySupermarket over the past six years and most recently promoted to Managing Director to lead the UK division. Previously Kim was Head of Sales at Tesco.com for... Read More →


Thursday April 28, 2016 11:15am - 11:45am PDT
THEATRE 2: Digital Merchandising

11:15am PDT

Mobile In-Store – Are Your Staff Mobilised?
Hear first-hand how Sainsbury’s are using incentives and training to support staff in their drive to mobilise the on the ground workforce to enrich customer experience. What are the pros, cons and potential hurdles to success?

Speakers
avatar for Joel Robinson

Joel Robinson

Senior Product Owner, Sainsbury's
Joel is Senior Product Owner in Sainsbury's Retail & Operations technology team, Joel and his team define and deliver the strategic technology roadmap for our 1,200 stores.


Thursday April 28, 2016 11:15am - 11:45am PDT
THEATRE 3: Mobile in Multichannel

11:15am PDT

The Rise of Fruugo.com: learnings from a rapidly growing international marketplace
Speakers
avatar for Glen Richardson

Glen Richardson

Chief Marketing Officer, Fruugo
Glen Richardson is an e-commerce leader, renowned speaker and Chief Marketing Officer of Fruugo.com; a marketplace connecting shoppers to retailers in 23 countries. Fruugo.com are growing at an impressive 200% year-on-year, were dubbed by Retail Week as an "eBay in the making" and... Read More →


Thursday April 28, 2016 11:15am - 11:45am PDT
THEATRE 4: Operations in Multichannel

11:30am PDT

Klarna - Smooth payments
Find out how Klarna is reinventing payment for the next phase of commerce development.

Moderators
avatar for Jon Sheard

Jon Sheard

Head of Enterprise Sales UK, Klarna

Speakers
avatar for Dan Horlor

Dan Horlor

International Business Development Manager, Klarna


Thursday April 28, 2016 11:30am - 11:50am PDT
Digital Payments Theatre

11:30am PDT

Payments 101: How to Increase Checkout Conversion and Scale on mobile

Over the past two years, the world of payments has rapidly evolved. From the explosion of mobile to Apple Pay and bitcoin - there has never been so much interest - and noise - within the checkout. Amid the confusion, your business needs to focus on conversion and scaling to reach your customers globally. Attend this session for an educational conversation on how mobile, fraud, PCI compliance, global scalability and various wallets will impact your business in the future.


 

Speakers
avatar for Jeremey Cornwall

Jeremey Cornwall

European Enterprise Sales Manager, Braintree


Thursday April 28, 2016 11:30am - 11:50am PDT
Digital Payments Theatre

11:30am PDT

Currency Risks in Cross Border Commerce
Brexit, Trump, China; these are just three of the risks currently stalking the world of currency and international commerce. Join us for a in depth look at how you reduce their impact on your global ambitions in 2016 and beyond.

Speakers
avatar for Jeremy Cook

Jeremy Cook

Chief Economist and Head of Currency Strategy, WorldFirst


Thursday April 28, 2016 11:30am - 11:50am PDT
Marketplaces Theatre

11:50am PDT

Design and Usability – what’s all the fuss about?
Customer demands for increasingly fast, slick and user-friendly online and mobile experiences is forcing retailers to rethink strategies for packaging and showcasing offerings to delight and engage the consumer anytime, anyplace, anywhere! What do retailers need to know about offering a user-friendly, compelling and consistent brand experience via online and mobile devices?

Speakers
avatar for Imran Younis

Imran Younis

Global Head of UX, Laterooms.com
Imran Younis is an active public speaker with a career spanning over 15 years working in the field of User Experience (UX) and Service Design. He has managed multidisciplinary teams and successfully delivered digital transformation programmes within SME’s, public sector and start-up... Read More →


Thursday April 28, 2016 11:50am - 12:20pm PDT
THEATRE 2: Digital Merchandising

11:50am PDT

Honing Post Sales Delivery and Returns to Drive Loyalty and ROI
Multichannel aftersales management can be disastrous to the bottom line, customer experience and back room operations and practices. How can robust strategies for returns management be used as a vehicle to enhance customer communications and connections? Can impact on the bottom line be reduced with effective back office management? How can innovative approached increase customer satisfaction and how can this be quantified?

Speakers
avatar for Don Maidment

Don Maidment

Head of Customer Services - Europe, Panasonic


Thursday April 28, 2016 11:50am - 12:20pm PDT
THEATRE 4: Operations in Multichannel

12:00pm PDT

GI Insight: Generating Revenue from customers you didn’t know you had

The workshop will be led by Mark Wilding, one of the team of experts in digital communication and data analytics at GI Insight.

This lively presentation will cover all the burning platforms that marketers and analysts face today; driving sales from abandoned baskets, knowing your browsers and enticing them to purchase, successful cross selling and re-engaging lapsers.

Mark will share how Campaign enables you to connect in real time to your customers enriched with behavioral insight informing your content selection by customer type.  All leading to a more positive communication customer experience and sales.

Mark will be joined by Javinder Singh, Marketing Director of a virtual retailer, Blue Sky,  who will be questioning how on-line retailers can benefit and grow their businesses using personalized customer communication.


Speakers
avatar for Javinder Singh

Javinder Singh

Marketing Director, GI Insight
avatar for Mark Wilding

Mark Wilding

Director, GI Ingsight


Thursday April 28, 2016 12:00pm - 1:00pm PDT
Workshop Room 1

12:00pm PDT

ITinsell: Checkout to Loyalty: Are you missing a trick? Based on feelunique Success Story

Having a seamless checkout & delivery process is critical in forging positive experiences for online shoppers. Learn how to effectively manage this process to better know your customers, build your brand & increase customer loyalty and retention.

Gain the competitive edge over many multichannel and pure play e-retailers who don’t leverage the value in their delivery process to grow their businesses. Attend this workshop and walk away with practical insights, feelunique case study and strategic solutions to easily implement within your business.


Speakers
avatar for Florent Aonon

Florent Aonon

Head of UK Sales, ITinsell


Thursday April 28, 2016 12:00pm - 1:00pm PDT
Workshop Room 2

12:30pm PDT

Detect & Deter: What Are Fraudsters Up To?
Learn about current global criminal techniques and trends affecting eCommerce and Mobile retail.

Speakers
ZP

Zach Pitts

Director of Sales, Kount


Thursday April 28, 2016 12:30pm - 12:50pm PDT
Digital Payments Theatre

12:30pm PDT

Panel Discussion: Digital Disruption: Hardware, Content, Technologies and Partnerships
The role of the marketer has changed dramatically – the modern marketer needs to be completely on abreast of the rapidly evolving digital technologies and strategies driving forward ecommerce and retail. Hear how the rapidly changing retail landscape is changing the role of marketer and what the most progressive need to know about the technologies and strategies driving forward the industry today!

Speakers
avatar for Mat Braddy

Mat Braddy

Founder, Rock Pamper Scissors
avatar for Neil Roberts

Neil Roberts

Head of Digital, Eurostar
Neil has nearly twenty years of experience in digital spanning all elements from technical delivery, eCommerce, Customer experience, Digital strategy, Commercial negotiation, team management, motivation and leadership. Neil currently leads Eurostar’s customer facing digital and... Read More →
avatar for Rachel Waller

Rachel Waller

Global Director of Online Communications, Farfetch
Rachel Waller is Global Director of Online Communications for Farfetch.  In her role she oversees global social media, video content, community, the Farfetch Discover app & digital branding.  She joined Farfetch from Mediacom where she worked on Digital Planning & strategy for a... Read More →


Thursday April 28, 2016 12:30pm - 1:10pm PDT
THEATRE 1: Digital Sales & Marketing

12:30pm PDT

Panel Discussion: What Do Customers Really Want – Funky Apps, Convenience and Packaging Products to Entice And Delight?
Mobile is ubiquitous! But do you really know what your customer’s want to use mobile for and – better still – what drives online purchasing? In short, how is mobile really paying dividends? Join our panel of mobile trailblazers as they unlock some of the biggest successes and failures in mobile ecommerce!

Speakers
avatar for Gerald Dawson

Gerald Dawson

Director, Weird Fish Clothing and Forthglade Natural Pet Foods
Gerald is a Director of Weird Fish and Forthglade Natural Pet Foods. With responsibility for eCommerce, Operations and Finance he gets to argue with himself regularly. Prior to this, in early 2014 Gerald worked with a number of fast-growing retail businesses, including Amazon, The... Read More →
avatar for Sam Hill

Sam Hill

Chief Architect, M&S
Sam Hill is currently with Tesco, leading the architecture vision, driving innovation and transforming the online grocery platform handling sales approaching £3billion/year. The overall aim is to become every customer's favourite way to shop groceries online, whether at home, out... Read More →


Thursday April 28, 2016 12:30pm - 1:10pm PDT
THEATRE 3: Mobile in Multichannel

1:05pm PDT

Panel Discussion: Seasonality, Sales and Black Friday – Surviving and Thriving Retail Peaks and Troughs
Unpredictable changes in customer buying behaviours can have an enormous and negative impact product development and delivery. How can merchandising be aligned to possible fluctuations in buying behaviour and what are the costs/benefits? What can we learn from Black Friday in 2015 and how can we use this information to move forward in 2016?

Speakers
LB

Louise Baker

Head of Inventory Management, Sally Beauty UK & Ireland
avatar for Sarah McVittie

Sarah McVittie

Co-Founder, Dressipi
Sarah is a serial entrepreneur and co-founder of fashion personalisation service Dressipi. Dressipi delivers personalisation technology to some of the Uk's leading retailers including M&S, John Lewis, Arcadia Group and Shop Direct Group helping to both increase revenue and decrease... Read More →
avatar for Levi Young & Diana Zingher

Levi Young & Diana Zingher

Founders, Enclothed
Levi is co-founder of Enclothed. Levi studied journalism and prior to Enclothed, Levi was head of sales at a branding and marketing firm. Levi now heads up the sales and marketing team at Enclothed.Dana is co-founder of Enclothed. Prior to Enclothed, Dana began her career in fashion... Read More →


Thursday April 28, 2016 1:05pm - 1:45pm PDT
THEATRE 2: Digital Merchandising

1:05pm PDT

Panel Discussion: Aligning Operations and Logistics with Customer Experience and Business Performance
Speakers
avatar for David Hathiramani

David Hathiramani

CEO & Co Founder, A Suit that Fits
David Hathiramani Prior to starting A Suit That Fits, David graduated from Imperial College London, in Computing. He then started up a recruitment company in Cambridge. David left to pursue his interest in systems and software, working in IT for leading recruitment company and quickly... Read More →
avatar for John Munnelly

John Munnelly

Head of Operations - Magna Park, John Lewis
John Munnelly’s career in logistics spans over 25 years during which time he has experienced the industry from all angles both third party and in house operations with previous roles with TDG, Ryder, Littlewoods and Sainsbury’s. John has built up a wealth of experience and knowledge... Read More →
avatar for Peter Ward

Peter Ward

Chief Executive, UKWA
Peter has over 30 years’ experience in international transportation, logistics and supply chain management; and is recognised as a principal of authority in global supply chains and logistics based on achievements at Director level with some of the world’s leading global logistics... Read More →


Thursday April 28, 2016 1:05pm - 1:45pm PDT
THEATRE 4: Operations in Multichannel

1:15pm PDT

Go to Where the Data Is - social media and email

In this presentation Skip will: define the difficulties in tying together a social user and an email subscriber as being one and the same individual, discuss using social data to build segments not just using the rich demographics but also based on social behaviours, show how to provide a consistent user journey and talk about best practice, rules, consent, etc.

 

Speakers
avatar for Skip Fidura

Skip Fidura

Client Services Director, dotmailer
 Skip has been a digital and direct marketer with over 20 years' experience on client, agency and provider side. Prior to joining dotmailer in 2008, he was Email Partner at OgilvyOne London and the European Operation Direct for Acxiom Digital. He has worked with clients as diverse... Read More →


Thursday April 28, 2016 1:15pm - 1:45pm PDT
THEATRE 1: Digital Sales & Marketing

1:15pm PDT

Detect & Deter: What Are Fraudsters Up To?

Fraudsters are always searching for soft targets. Detecting fraudulent transactions are expensive, costing your business for manual reviews and lost revenue from unhappy customers. What else is going on in the dark world of criminal fraudster organizations? Learn about current global criminal techniques and trends affecting eCommerce and Mobile retail.



Speakers
avatar for Don Bush

Don Bush

Vice President - Marketing, Kount
Donald Bush is the Vice President of Marketing at Kount. Don joined Kount as the Director of Marketing in October 2010 and became Vice President of Marketing in December 2012. Don attended Brigham Young University studying Business Administration and Marketing. Prior to joining Kount... Read More →


Thursday April 28, 2016 1:15pm - 1:45pm PDT
THEATRE 3: Mobile in Multichannel

1:30pm PDT

China in your hands
Unlock the gates to the world’s biggest ecommerce market

Speakers
PW

Paul Winslow

Marketing and Communications Manager, PaySec


Thursday April 28, 2016 1:30pm - 1:50pm PDT
Digital Payments Theatre

1:30pm PDT

How marketplaces can help sellers reach more channels
With online retail sales in the UK growing another 12% in 2015, companies in non e-retail industries want a bigger piece of the pie. In this seminar Karan Johal (day 1) and Roman Lyashenko (day 2) talk about the increasing e-retail appetites of major online consumer destinations, the evolving habits of online shoppers, and how marketplaces are in the ideal position to capitalise. Flubit prides itself on being the UK’s most innovative marketplace by unlocking revenue opportunities with large-audience B2B channel partners, as well as operating the revolutionary B2C shopping service flubit.com.

Speakers

Thursday April 28, 2016 1:30pm - 1:50pm PDT
Marketplaces Theatre

1:45pm PDT

1:50pm PDT

Site Search. Why bother? Top tips for improving your website conversion!
Speakers
avatar for Ian Scarr

Ian Scarr

Regional Vice President - EMEA, SLI Systems
Ian joined SLI Systems in 2013 having previously held senior sales leadership positions at RedEye, Silverpop, Lyris and Ensighten. He has a likeable way of enthusing and engaging with audiences and his lead-by-example approach has generated a successful track record of developing... Read More →


Thursday April 28, 2016 1:50pm - 2:20pm PDT
THEATRE 2: Digital Merchandising

1:50pm PDT

2:00pm PDT

5 proven strategies to maximise revenue and ROI from PPC and Facebook Advertising
An action-packed session describing the exact strategies we use in PPC and Facebook to drive millions of £ in revenue monthly to retailers in sectors like fashion, luxury, home, furniture, beverages and anything in between. The session will cover both growth and optimisation tactics that are proven to improve performance, often exponentially. The speakers will provide actionable points and real case studies together with an inspiring and energising core-message.

Speakers

Thursday April 28, 2016 2:00pm - 2:20pm PDT
Marketplaces Theatre

2:00pm PDT

SAP Anywhere: Facing the challenges of expanding into new routes to market

Facing the challenge of expanding your business into new routes to market through technological diversity as well as geographical expansion can be daunting.  Learn from PayPal and SAP Anywhere how to take advantage of digital commerce, digital marketing and inventory management to run your business like the top retailers.



Thursday April 28, 2016 2:00pm - 3:00pm PDT
Workshop Room 3

2:30pm PDT

How marketplaces can help sellers reach more channels
With online retail sales in the UK growing another 12% in 2015, companies in non e-retail industries want a bigger piece of the pie. In this seminar Karan Johal (day 1) and Roman Lyashenko (day 2) talk about the increasing e-retail appetites of major online consumer destinations, the evolving habits of online shoppers, and how marketplaces are in the ideal position to capitalise. Flubit prides itself on being the UK’s most innovative marketplace by unlocking revenue opportunities with large-audience B2B channel partners, as well as operating the revolutionary B2C shopping service flubit.com.

Speakers

Thursday April 28, 2016 2:30pm - 2:50pm PDT
Marketplaces Theatre

2:45pm PDT

Calling all Retailers. Make millions from Unlocking your most valuable asset. Data.
In this session Nick will give practical advice to retailers and brands about using rich ecommerce data to drive both onsite and offsite marketing. 

Speakers
avatar for Nick Bamber

Nick Bamber

Head of Digital Media & Innovation, ASDA
Nick has worked client side in eCommerce and Digital Marketing for over 10 years for some of the worlds largest companies. A hands-on digital marketing specialist turned evangelist for embedding an innovation into day-to-day culture. Nick is the Head of Digital Media and Innovation... Read More →


Thursday April 28, 2016 2:45pm - 3:15pm PDT
THEATRE 1: Digital Sales & Marketing

2:45pm PDT

Enhancing Online User Experience to Boost Conversions
Where do customers fit in when planning new products and services and how is this linked to online development? Hear how Eurostar is putting the customer at the heart of everything they do to enhance user experience and boost conversions.

Speakers
avatar for Neil Roberts

Neil Roberts

Head of Digital, Eurostar
Neil has nearly twenty years of experience in digital spanning all elements from technical delivery, eCommerce, Customer experience, Digital strategy, Commercial negotiation, team management, motivation and leadership. Neil currently leads Eurostar’s customer facing digital and... Read More →


Thursday April 28, 2016 2:45pm - 3:15pm PDT
THEATRE 2: Digital Merchandising

2:45pm PDT

How to Talk to Customers on the Toilet – Getting Personal vs. Getting Intrusive
- The Nir Eyal 'Hook' model and real examples of how this can work/not work - How can this model can help build habitual behaviours in product development? - Loyalty, frequency of visiting and retention

Speakers
avatar for Rosie Snow

Rosie Snow

‎Loyalty & Personalisation Product Owner, Marks and Spencer


Thursday April 28, 2016 2:45pm - 3:15pm PDT
THEATRE 3: Mobile in Multichannel

2:45pm PDT

Operational Efficiency to Meet New Customer Expectations and Drive Profitability
Implementing 3PL route optimisation & delivery performance is key to success. How can real time visibility help to keep pace with deliveries anytime, anywhere and how can tracking contribute to overall success?

Speakers
avatar for Professor Jan Godsell

Professor Jan Godsell

Professor of Operations and Supply Chain Strategy WMG, University of Warwick
Professor Jan Godsell joined WMG in October 2013 from her prior position of Senior Lecturer at Cranfield University School of Management. Professor Godsell's career has been split between both industry and academia. She joined the faculty of Cranfield in 2001, following the completion... Read More →


Thursday April 28, 2016 2:45pm - 3:15pm PDT
THEATRE 4: Operations in Multichannel

3:20pm PDT

Closing Keynote Address: Digital as a Route to Better Customer Experiences

Ecommerce is advancing at an unprecedented pace with new technologies and strategies driving retail growth, innovation and new opportunities for ROI. Where the biggest growth opportunities and how can digital be used to create better customer experiences?


 

Speakers
avatar for Paul Goldstein

Paul Goldstein

Industry Head, Google
Paul Goldstein: Has been at Google for 3 years, undertaking a number of roles in the Retail Sector, including working on Dixons and Shop Direct Group. Paul headed up the Pureplay team which focused on a number of international online only retailers, such as Wiggle and Chain Reaction... Read More →


Thursday April 28, 2016 3:20pm - 3:50pm PDT
THEATRE 1: Digital Sales & Marketing

3:20pm PDT

What Will Online Merchandising Look Like in the Future – Creating Inspirational Shopping Experiences!

Join Sarah, serial entrepreneur and co-founder of fashion personalisation service Dressipi, as she looks ahead to upcoming trends and developments in online merchandising.


 

Speakers
avatar for Sarah McVittie

Sarah McVittie

Co-Founder, Dressipi
Sarah is a serial entrepreneur and co-founder of fashion personalisation service Dressipi. Dressipi delivers personalisation technology to some of the Uk's leading retailers including M&S, John Lewis, Arcadia Group and Shop Direct Group helping to both increase revenue and decrease... Read More →


Thursday April 28, 2016 3:20pm - 3:50pm PDT
THEATRE 2: Digital Merchandising

3:20pm PDT

3:20pm PDT

Closing Keynote Address: Cashing in on International Growth Opportunities in China
Online shopping is a lifestyle for Chinese consumers and all eyes are on China and the retail growth opportunities available in this retail hotspot! Hear first-hand, from a leading retailer in China on how to grow your business in China – what do customer’s really want and how can you hone your supply chain for the competitive edge?

Speakers

Thursday April 28, 2016 3:20pm - 3:50pm PDT
THEATRE 4: Operations in Multichannel
 
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